Ellis CPA is a cloud based CPA firm. We only have one footprint and that’s in a Colorado town perched on the Colorado. So most of our clients, by far, have to call, email, text or upload to their customer portal when they need service. Let’s face it, if we didn’t provide exceptional client service, we wouldn’t have a business.
Our clients tell us we have great client services. That’s great because we work hard to deliver the best service instantly & courteously. We answer every call, quickly and courteously. We always forward your call to a professional will answer your questions and resolve any issues you may have. That’s how we do, and our clients tell us we are doing a good job.
Studies show that the heart of customer assistance is time, savings and the personal touch. Good service trumps fast service.
QUOTE – “Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers.”
We respond as quickly as possible. We know one of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.